Returns and refunds

We take care of every bottle that leaves us, but now and then a purchase does not meet expectations. This policy explains how we handle those situations.

1. Returning wines

As a rule we do not take wines back, except where the product is defective or damaged on arrival.

• The problem must be reported within 7 days of receiving the product.
• The product must be unopened, in its original packaging and undamaged (unless the damage is the very reason for the return).
• Email us with the order number and photo(s) of the problem.

2. Refunds

Once a return request is approved, the amount is refunded to the same payment method used for the purchase. Reviewing a return usually takes up to 14 working days.

3. Replacements

We replace a product only if it is defective or damaged. To start a replacement, write to us with a description and pictures.

4. Products that cannot be returned

• Gift cards.
• Opened bottles, unless the product is clearly defective.
• Special offers and discounted products (unless stated otherwise).

5. Cancelling tours and glamping

• Cancellation at least 14 days before the booking date — full refund.
• Cancellation 14–2 days before the date — a 50% cancellation fee applies.
• Cancellation less than 48 hours before the date — no refund, but where possible we offer a new date.

If unforeseen circumstances (e.g. serious illness) prevent the visit, write to us — we will look at the situation individually.

6. Return shipping costs

The customer covers the shipping costs of a returned product. These costs are not refundable and may be deducted from the refund. For shipments worth more than 75 € we recommend using tracked shipping.

7. Damaged shipments

If a shipment arrives damaged, please contact us as soon as possible and attach photos of the packaging and the contents. We will find a solution — a new product or a refund.

8. Contact us

Email: info@allikukivi.ee · Phone: +372 525 2800.